Terms of Use

1. Overview

These Terms of Use (the “Terms”) govern access to and use of the Signalator website, software products, applications, APIs, downloads, dashboards, notifications, connected services, and related support services (together, the “Services”). By accessing, registering for, downloading, purchasing, activating, or using any part of the Services, you agree to these Terms.

If you do not agree to these Terms, do not use the Services.

2. Seller and Contact Details

The Services are supplied by Signalator Limited (“Signalator”, “we”, “us”, “our”).

• Registered / trading name: Signalator Limited
• Registration number: 6219867
• Registered address: 71-75 Shelton Street, Covent Garden, London, WC2H 9JQ, UK
• Support email: support@signalator.net
• Billing contact: support@signalator.net
• Support page: signalator.com/support

3. Definitions

4. Eligibility and Accounts

You may use the Services only if you can lawfully enter into a binding agreement under applicable law. If you use the Services on behalf of a company or other organisation, you confirm that you have authority to bind that organisation.

• You must provide accurate and current registration, billing, and contact information.
• You are responsible for maintaining the confidentiality of your login credentials, API keys, tokens, licence keys, and device access.
• You are responsible for all activity carried out through your Account unless caused by our own fault.
• You must promptly notify us if you believe your Account or credentials have been compromised.

5. Nature of the Services

Signalator provides software tools and digital services that may include monitoring, alerts, message routing, execution assistance, analytics, connected-platform integrations, dashboards, downloadable software, cloud features, and support.

Unless expressly stated otherwise in writing:

• the Services are supplied for operational and informational use;
• the Services may depend on third-party infrastructure, broker platforms, exchanges, market data, hosting, internet access, push providers, messaging channels, payment providers, and device compatibility;
• features, limits, retention periods, polling rates, integrations, and delivery channels may vary by plan, product, region, or device.

6. Licence and Permitted Use

Subject to these Terms and any paid plan limits, we grant you a limited, non-exclusive, non-transferable, revocable licence to access and use the Services for your own internal or authorised business use.

You must not, unless mandatory law allows it or we expressly permit it in writing:

• copy, resell, sublicense, rent, lease, redistribute, or commercially exploit the Services or Digital Content;
• reverse engineer, decompile, disassemble, or attempt to derive source code, except where such restriction is not permitted by law;
• remove notices relating to ownership, authorship, confidentiality, or proprietary rights;
• interfere with the security, integrity, availability, or normal operation of the Services;
• use the Services for unlawful activity, abuse, spam, fraud, circumvention, or unauthorised access;
• share accounts or access in breach of plan limits or workspace restrictions.

7. Orders, Pricing, Billing, and Activation

• Prices, plan scope, billing period, supported payment methods, and included features are those shown at checkout or on the applicable order page.
• Subscriptions may be fixed-term or recurring, depending on what is presented at checkout.
• You authorise us and our payment providers to charge the selected payment method for the applicable fees, taxes, and other disclosed charges.
• Access may be granted immediately after payment, after verification, after manual confirmation, or after successful provisioning, depending on the product and payment method.
• Where crypto or manual-confirmation payment methods are offered, activation may occur only after we verify receipt of funds and the order status.
• We may suspend or refuse activation if payment is reversed, disputed, fraudulent, incomplete, or reasonably suspected to involve abuse or sanctions risk.

8. Cancellation, Refunds, and Digital Content Rules

Unless mandatory law requires otherwise, the following rules apply:

• fees are generally non-refundable after activation, provisioning, download, first use, or delivery of access credentials;
• trial, demo, discounted, promotional, setup, onboarding, migration, consulting, installation, customisation, and manually performed service fees are non-refundable once the relevant work or access has begun;
• refunds are not available merely because you changed your mind, no longer need the Services, failed to use them, or expected a particular business, trading, financial, or technical outcome;
• if duplicate billing occurs, access was never provided, or a core paid function materially fails and we cannot remedy it within a reasonable time, we may provide a refund, partial refund, credit, repair, replacement, or other remedy as required by law or as commercially appropriate;
• nothing in this section limits any non-excludable statutory rights you may have in relation to defective digital content, defective digital services, or unauthorised charges.

Refund requests must be submitted through signalator.com/support or support@signalator.net with sufficient order details. We may ask for reasonable evidence, including workspace ID, order number, screenshots, logs, or description of the issue. Approved refunds are normally returned to the original payment method unless the law or payment provider requires otherwise.

You agree to contact support before initiating a chargeback, except where applicable law gives you a direct right to do so. This clause does not remove any mandatory legal rights.

9. Third-Party Services and Integrations

The Services may connect with third-party platforms, brokers, APIs, payment providers, messaging channels, device services, or cloud infrastructure. We do not control those third parties and are not responsible for their acts, omissions, outages, changing APIs, pricing, security incidents, service restrictions, account decisions, or terms.

• You are responsible for complying with third-party terms that apply to your use of connected services.
• Connected features may stop working if a third party changes, suspends, blocks, rate-limits, or discontinues an integration.
• We may modify or remove integrations where reasonably necessary.

10. Acceptable Use and Restrictions

You must not use the Services in a way that:

• violates any law, regulation, sanctions regime, exchange rule, broker rule, platform rule, or third-party right;
• harms, disrupts, overloads, probes, or degrades the Services or related infrastructure;
• uploads malicious code, bots, malware, credential-harvesting tools, or abusive traffic;
• infringes intellectual property, privacy, confidentiality, or publicity rights;
• misrepresents identity, origin, permissions, or authority;
• uses the Services to send unlawful, deceptive, infringing, or abusive content.

11. Intellectual Property

We or our licensors own all rights, title, and interest in the Services, including software, branding, page content, databases, dashboards, layouts, code, documentation, and related materials, except for any third-party components used under their own licences.

Except for the limited licence granted above, no ownership or intellectual property rights are transferred to you.

12. Availability, Maintenance, Updates, and Beta Features

The Services are provided on an “as available” basis. We may perform maintenance, updates, patches, migrations, security changes, or infrastructure changes at any time. Features may change, be withdrawn, or be introduced in beta, preview, or experimental form.

Beta, preview, or experimental features may be incomplete, unstable, or unsupported and may be changed or withdrawn without notice.

13. No Professional, Investment, or Trading Advice

Unless we expressly state otherwise in writing, the Services do not constitute legal advice, tax advice, accounting advice, investment advice, brokerage, fiduciary services, portfolio management, or any recommendation to buy, sell, hold, or enter into any transaction.

You remain solely responsible for your operational decisions, trading decisions, compliance decisions, risk controls, order validation, and use of alerts, automation, analysis, or execution-related features.

14. Disclaimers

To the maximum extent permitted by law, the Services are provided “as is” and “as available” without warranties, guarantees, or conditions of any kind except those that cannot lawfully be excluded.

In particular, we do not warrant that the Services will be uninterrupted, error-free, latency-free, fully secure, compatible with every device or platform, or suitable for your specific objectives.

15. Limitation of Liability

To the maximum extent permitted by law, we are not liable for indirect, incidental, consequential, exemplary, punitive, or special loss, including loss of profit, revenue, trading opportunity, business, goodwill, expected savings, data, or use.

To the maximum extent permitted by law, our aggregate liability arising out of or relating to the Services is limited to the amount you paid us for the affected Service during the [12-month period / other chosen period] immediately preceding the event giving rise to the claim.

Nothing in these Terms excludes or limits liability for fraud, fraudulent misrepresentation, wilful misconduct, death or personal injury caused by negligence where such exclusion is unlawful, or any other liability that cannot lawfully be excluded.

16. Suspension and Termination

We may suspend, restrict, or terminate access to all or part of the Services if:

• you breach these Terms or other applicable product rules;
• payment is overdue, reversed, disputed, or reasonably suspected to be fraudulent;
• continued service would create security, compliance, legal, payment, sanctions, abuse, or operational risk;
• we are required to do so by law, court order, regulator, or service provider.

Termination or suspension does not affect rights or obligations that accrued before termination.

17. Privacy

Your use of the Services is also governed by our Privacy Policy, which explains how we collect, use, share, retain, and protect personal data.

18. Changes to the Terms

We may update these Terms from time to time. The current version will be published on the website or within the applicable product area. If required by law, we will provide notice of material changes. Continued use of the Services after the effective date of updated Terms means you accept the revised Terms.

19. Governing Law and Disputes

These Terms are governed by the laws of [Jurisdiction], except to the extent mandatory consumer law in your country of residence applies and overrides this choice.

The courts of [Jurisdiction / venue] will have jurisdiction unless mandatory law gives you the right to bring proceedings elsewhere.

20. Contact

Questions about these Terms should be sent to support@signalator.net or submitted through signalator.com/support.